In stock and availability : We are working directly with the official manufacturers or suppliers of the products we offer. In order to guarantee the availability of our products we frequently replenish our stocks. Therefore, all our products are in stock in one of our warehouses in France. In the case of increased demand or unusual replenish time, it is possible that some of our products will be temporarily unavailable. In this case, we apply a transparency policy by indicating clearly the "shipment delay" on the product page or very fast by email.

Availability and responsiveness : You will always get an answer to your questions in maximum 48 hours. Sharing our expertise and knowledge of the products with you is a real pleasure. We will gladly inform you about the benefits and the quality of the items you selected. Need an advice?

All transactions on this website are SSI 128 bit secured by Santu Pty Ltd. We do not store any payment information in our databases. Your personal information (credit card number, expiration date, security code, ...) are directly and securely transmitted to the bank in charge of validating your payement. The cashing is made via PayPal which ensures orders up to 500 euros.

Shipping costs calculated at a fair price. Shipments are made via DHL Worldwide, who offers a tracking number and insurance for orders over 70 euros. Shipping charges include packaging, handling and shipping. More details about our delivery services, please click here. We pack the items carefully, within air cushions, to ensure that your articles are not damaged during transport. For all questions contact us at contact@uncafeturc.fr

We do our best so that you can receive your orders as soon as possible. Once your order is validated you will receive the tracking number by email which allows you to follow step by step the progress until the package is delivered. However, we depend on our shipping partner. Do not hesitate to contact us in case of any delay to get your tracking number.